Lash Plus Return Policy
At Lash Plus, we strive to provide you with the best products and exceptional customer service. If you are unsatisfied with your purchase, we offer a comprehensive return policy to ensure your satisfaction.
Returns for Refund:
Customers may initiate a return for a full refund within ten business days of receiving their order. To activate a return, please get in touch with us at [email protected]. In your email, include your order number, the reason for the return, and any relevant details. We will respond promptly with further instructions, including the shipping details and a unique returns code.
Please note the following conditions for a refund:
– The returned product must be unopened, in its original condition, unused, and in its original packaging.
– Glues and other liquid products are non-refundable.
– The customer is responsible for the return shipping costs.
– Once we receive and inspect the returned item and it meets the outlined conditions, we will process your refund within a reasonable timeframe.
Returns Policy for Bundles and Kits:
Bundles and kits may include non-returnable items. Due to this, we cannot accept the total return of a kit.
Partial Refund Option:
Customers can request a partial refund for a bundle or kit. However, please note that these items are discounted within the bundle or kit, so the total retail value may not be refunded.
Refund Method:
Store credits will be issued as refunds for items returned in a kit. This ensures a fair process, considering the discounted nature of bundled items.
Manufacturer’s Replacement for Faulty Products:
We stand by the quality of our products, and if you receive an item with manufacturing defects or faults, we offer a 1-year manufacturer’s replacement policy. If you believe your product is faulty, please get in touch with us at [email protected], providing your order number, a description of the issue, and any relevant photographs.
Upon verification of the manufacturing fault, we will provide you with a unique returns code and instructions on returning the item. The customer is responsible for the cost of shipping the faulty product back to us. Once we receive and confirm the manufacturing fault, we will promptly send you a replacement at no additional cost.
Important Notes:
– All returns must be accompanied by the unique returns code provided by our customer service team.
– We recommend using a trackable shipping service for returns to ensure your item’s safe and timely delivery.
– Returns not meeting the outlined conditions may be subject to a restocking fee or rejection.
For any questions or concerns regarding our return policy, please get in touch with us at [email protected]. We appreciate your trust in Lash Plus and look forward to ensuring your satisfaction with our products.
