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Eligible Unused Products
Initiate your return within 30 business days of receiving the order. Products must be unopened, unused and in their original packaging.
Outcome: Store creditClear Returns. Professional Support.
Review the conditions below before returning a product. All returns must be approved by Lash Plus and include the returns code provided by our support team.
30 Business Days
To initiate an eligible return
Store Credit
Issued after inspection and approval
Unused & Unopened
Original packaging is required
Returns Code Required
Contact us before sending anything
Return Eligibility
What Type of Return Do You Need?
The available outcome depends on whether you are returning an eligible unused product, part of a kit or a product with a manufacturing defect.
Partial Returns Only
Full kit returns are not accepted because kits may contain non-returnable products. An eligible partial return may be accepted.
Credit based on discounted kit valueSix-Month Replacement
A product confirmed to have a manufacturing defect may qualify for a replacement under the six-month replacement policy.
Outcome: Replacement after inspection
Conditions
Before Requesting a Return
Eligible Return Conditions
- The return is initiated within 30 business days of receiving the order.
- The product is unopened and unused.
- The product remains in its original packaging.
- The return has been approved by the Lash Plus support team.
- The parcel includes the unique returns code supplied by Lash Plus.
Non-Returnable Products
- Opened or used products.
- Glues and adhesive products.
- Tweezers.
- Other liquid products.
- Products that do not meet the original packaging requirements.
LED System Restocking Fee
Eligible LED system returns are subject to a $50 restocking fee. Customers are also responsible for the cost of returning the product to Lash Plus.
Return Process
Four Steps to Request a Return
Do not send a product back before receiving approval and a returns code.
Email Lash Plus
Email shop@lash-plus.com within the applicable return period.
Provide the Details
Include your order number, reason for return and any relevant information or photos.
Receive Your Code
If approved, we will provide return instructions and your unique returns code.
Return for Inspection
Use a trackable service. Store credit is issued after the return is inspected and approved.
Faulty Products
Manufacturer’s Replacement Process
If you believe your product has a manufacturing defect, contact Lash Plus within six months with clear evidence of the issue.
1
Email your order number, a description of the issue and supporting photos.
2
If the return is approved, we will provide a returns code and shipping instructions.
3
The customer is responsible for returning the product to Lash Plus.
4
If inspection confirms a manufacturing defect, a replacement will be sent at no additional product cost.
Common Questions
Returns, Explained Simply
Will I receive a refund to my original payment method?
Eligible standard returns are issued as store credit after the returned product has been received, inspected and approved.
Can I return an opened or used product?
No. Standard returns must be unopened, unused and in their original packaging.
Can I return adhesive or another liquid product?
No. Glues, adhesives and other liquid products are non-returnable due to hygiene and safety requirements.
Can I return a complete kit?
Full kit returns are not accepted because many kits include non-returnable products. An eligible partial return may be accepted at Lash Plus’s discretion.
How is store credit calculated for a kit item?
An accepted kit item is credited according to its discounted value within the bundle, rather than its individual full retail price.
Who pays for return shipping?
The customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service.
Can I return an LED system?
An eligible unused LED system may be returned when all return conditions are met. A $50 restocking fee applies.
What if I send a return without a returns code?
All returns must include the unique returns code provided by our support team. A return without approval or the required code may be rejected.
What should I send when reporting a faulty product?
Include your order number, product name, a clear explanation of the issue and supporting photos. A short video may also help our team assess device-related problems.
Returns that do not meet the stated conditions may be rejected. This policy does not exclude or limit any rights that cannot lawfully be excluded under applicable consumer law.