Returns Policy

Lash Plus Return Policy

At Lash Plus, we’re committed to delivering high-quality products and outstanding service. If you're not completely satisfied with your purchase, we offer a flexible return policy designed to support your needs.

📦 Returns for Store Credit

Customers may initiate a return within 30 business days of receiving their order. To begin the return process, please email us at shop@lash-plus.com with the following details:

  • Your order number
  • Reason for return
  • Any relevant information or photos

We’ll respond promptly with instructions, including return shipping details and a unique returns code.

Please note:

  • Returned items must be unopened, unused, and in their original packaging.
  • Glues, tweezers, and other liquid products are non-returnable due to hygiene and safety standards.
  • The customer is responsible for return shipping costs.
  • LED system products are also subject to a $50 restocking fee.
  • Once your return is received and inspected, and it meets all conditions, a store credit will be issued.

🎁 Returns for Bundles and Kits

Many of our bundles and kits include non-returnable items. As such, we do not accept full returns of kits.

If you are dissatisfied with part of a kit, a partial return may be accepted. Please note:

  • Items returned from kits will be credited based on their discounted value within the bundle.
  • Refunds for kit items are issued as store credit only.

🛠️ Manufacturer’s Replacement – Faulty Products

We stand behind the quality of our products. If you receive an item with a manufacturing defect, we offer a 6-month replacement policy.

To request a replacement:

  1. Email shop@lash-plus.com with your order number, description of the issue, and supporting photos.
  2. Once confirmed, we’ll provide a returns code and shipping instructions.
  3. Customers are responsible for shipping the item back.
  4. Upon inspection and confirmation of the fault, we’ll send you a replacement at no extra cost.

⚠️ Important Notes

  • All returns must include the unique returns code provided by our customer service team.
  • We strongly recommend using a trackable shipping method for your return.
  • Returns that do not meet the above conditions may be rejected.

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us at shop@lash-plus.com.

Thank you for choosing Lash Plus—we’re here to ensure your satisfaction.