Shipping policy

Last updated: August 9, 2026

This Shipping Policy explains how Lash Plus processes and delivers orders. Shipping services, costs and estimated delivery times are calculated for your destination and displayed at checkout before payment.

1. Shipping Destinations

Lash Plus ships to supported destinations in the United States, Australia, New Zealand and other international markets.

Orders may be fulfilled from our United States or Australian fulfilment network depending on your destination, product availability and available carrier services.

International availability may vary by product. Adhesives, liquids and other regulated products may be subject to carrier or destination restrictions. The shipping options displayed at checkout apply to your individual order.

2. Shipping Costs

Shipping costs depend on your delivery destination, parcel contents, parcel weight and available carrier services. Enter your complete delivery address at checkout to see the current shipping options and charges before making payment.

Free Shipping

Free shipping is available on qualifying orders over $100 USD. Eligibility is determined at checkout based on the order value, destination, products ordered and available shipping services.

Customs duties, import taxes and other destination charges are not included in the free-shipping offer unless checkout specifically states otherwise.

3. Order Processing

In-stock orders are generally prepared for dispatch within three business days after payment and order details have been confirmed.

Orders placed on weekends or public holidays begin processing on the next business day. Processing may take longer during product launches, promotional periods, public holidays or unusually high order volumes.

Business days do not include Saturdays, Sundays or public holidays observed by the relevant fulfilment location.

4. Delivery Estimates

Available shipping services and estimated delivery times are displayed at checkout. Delivery estimates begin after the order has been dispatched and do not include order-processing time.

Delivery dates are estimates rather than guarantees. Customs processing, carrier disruptions, weather, public holidays, remote delivery locations and other circumstances outside our reasonable control may extend delivery times.

5. Preorder Products

Products marked as preorder will display an expected dispatch date or period on the relevant product page. This is the expected time before dispatch and is separate from the carrier’s estimated transit time.

Expected preorder dates may change because of production, freight, customs or other circumstances outside our reasonable control. We will provide an update if a significant delay affects your order.

If an order contains both preorder and in-stock products, the order may be held until all products are available. Contact Lash Plus before ordering if you need an in-stock product dispatched separately. Additional shipping charges may apply.

6. Order Tracking

When tracking is available, tracking information will be sent to the email address used at checkout after the parcel has been dispatched.

Please allow time for the carrier to register the parcel’s first tracking scan. Tracking may not update continuously while a parcel moves between facilities or passes through customs.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address. Before completing checkout, confirm:

The recipient’s full name.
The street address and unit or apartment number.
The city, state or region and postcode.
The destination country.
A valid telephone number and email address.

Contact Lash Plus as soon as possible if you need to correct an address. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

If a parcel is returned because the address supplied was incorrect, incomplete or undeliverable, the customer may be responsible for the cost of sending the parcel again.

8. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges or local processing fees imposed by the destination country or carrier.

Unless checkout specifically states that these charges are included, the recipient is responsible for paying them. Lash Plus does not control these charges and cannot confirm their amount before customs assessment.

Customers are responsible for checking their destination’s import requirements before placing an order.

9. Product and Carrier Restrictions

Certain adhesives, liquids or professional products may be restricted by a carrier, destination or local regulation. If no shipping option appears at checkout, contact Lash Plus so we can confirm whether an alternative service is available.

Lash Plus may cancel and refund an order if the products cannot be safely or legally delivered to the selected destination.

10. Delayed or Lost Parcels

Carrier scans may pause while a parcel moves between facilities or passes through customs. If your parcel is delayed, first review the carrier’s latest tracking information and estimated delivery date.

If the parcel is significantly overdue, contact Lash Plus with your order number and tracking number. We may need to begin an investigation with the carrier before a replacement, refund or other resolution can be approved.

Lash Plus is not responsible for delays caused by customs, carriers, weather, public authorities or other circumstances outside our reasonable control. However, we will provide reasonable assistance with eligible carrier enquiries.

11. Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it:

Check the delivery address shown on your order.
Check safe places, entrances and building reception areas.
Ask household members, staff or nearby neighbours.
Contact the carrier for delivery details.

If the parcel still cannot be located, contact Lash Plus with your order number and tracking information.

12. Damaged Parcels

If your parcel arrives damaged, photograph the external parcel, shipping label, internal packaging and affected products before discarding anything.

Contact us promptly with your order number and supporting photographs so we can assess the issue and, where appropriate, raise a claim with the carrier.

13. Split Shipments

An order may occasionally be delivered in more than one parcel because of stock availability, fulfilment location or carrier restrictions. If your order is split, you may receive more than one tracking number.

14. Returns After Dispatch

Once an order has been dispatched, it cannot be cancelled. Any eligible return will be handled according to our Refund Policy and Returns information.

15. Changes to Shipping Services

Shipping services, fulfilment locations, free-shipping eligibility and delivery estimates may change according to destination, stock availability, product type and carrier services.

The options and charges displayed during checkout apply to the individual order.

16. Contact Delivery Support

For delivery assistance, please contact Lash Plus Support.

Please include:

Your full name.
Your order number.
Your tracking number, if available.
A brief explanation of the delivery issue.
Supporting photographs where relevant.