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Order & Delivery
Order status, tracking, address concerns, delayed parcels or damaged deliveries.
Start with: ORDER SUPPORTTell Us What You Need. We’ll Point You Forward.
Whether you need help with an order, LED device, adhesive, training or professional partnership, providing the right details helps us respond more efficiently.
Choose Your Enquiry
What Can We Help With?
Start your message with the relevant enquiry type so it can be directed to the right person.
Device & Product Help
LED activation, sensor settings, foot control, adhesives or product troubleshooting.
Start with: PRODUCT SUPPORTTraining & Certification
Online education, in-person training, certification or trainer program enquiries.
Start with: TRAINING ENQUIRYBusiness & Partnerships
Wholesale, distribution, education, ambassador or professional collaboration enquiries.
Start with: PARTNERSHIP ENQUIRY
Before You Send
Help Us Help You Faster
Include as much relevant information as possible. For product or delivery problems, clear photos or a short video can help us understand the issue before replying.
Your order number
Include it for all purchase-related enquiries.
Product name
Tell us which device, adhesive or accessory is involved.
Clear explanation
Explain what happened and what you have already tried.
Photos or video
Include supporting evidence when it helps show the issue.
Quick Answers
You May Not Need to Wait
These pages may answer your question immediately.
Safety Information
View documents →
Delivery Information
Shipping help →
Returns Policy
Check eligibility →
Lash Plus Academy
Training help →
Messages are reviewed during normal business hours. Replies may take
longer during weekends, public holidays, launches and high-volume
periods. Please avoid sending repeated messages about the same enquiry,
as this can slow the support process.
Send Us Your Question
Give us the relevant details below and our team will respond as soon as possible during normal business hours.