Cancellation policy

Last updated: August 9, 2026

This Cancellation Policy explains how subscriptions, preorders and standard product orders can be changed, paused or cancelled. It should be read together with our Refund Policy, Shipping Policy and Terms of Service.

1. Subscription Orders

Lash Plus offers selected products through recurring subscriptions. When you purchase a subscription, you authorize Lash Plus to charge your selected payment method and send future orders according to the delivery schedule chosen at checkout.

Minimum Subscription Commitment

Lash Plus subscriptions have a minimum commitment of three completed shipments. A subscription cannot normally be cancelled before the first three subscription orders have been completed.

After your third completed shipment, you may cancel your subscription or make available changes before the next order is processed.

Managing Your Subscription

You can manage your subscription through the subscription portal linked in your order confirmation and subscription emails. You may also visit: account.lash-plus.com.

Depending on the options available for your subscription, the portal may allow you to update your delivery schedule, shipping address, payment details or product selection.

Pausing Your Subscription

If you pause your subscription, upcoming deliveries and recurring charges will be paused for three scheduled delivery cycles.

After the three-cycle pause has ended, your subscription will automatically resume using your existing delivery schedule and payment method. Your next subscription order will then be processed automatically unless you make another available change before the processing date.

A pause is temporary and does not cancel your subscription. Please review your subscription portal for your next scheduled charge and delivery date.

Paused cycles do not count as completed shipments toward the minimum three-shipment subscription commitment.

Upcoming Subscription Orders

Subscription changes, pauses or cancellations must be completed before the next order is processed. Once a renewal payment has been processed or the order has entered fulfilment, we may be unable to stop that shipment.

Cancelling a subscription stops eligible future renewals. It does not automatically cancel or refund an order that has already been processed or shipped.

Payment Problems

If a subscription payment is unsuccessful, we may attempt to process the payment again or contact you to update your payment information. Subscription fulfilment may be paused until payment is successfully received.

2. Preorders

A preorder allows you to reserve and purchase a product before it is ready for dispatch. Full payment may be collected when the preorder is placed. Any estimated availability or dispatch date is an estimate and may change because of production, freight, customs or other circumstances outside our reasonable control.

You may request to cancel a preorder at any time before it has been shipped. Once the preorder has been dispatched, it can no longer be cancelled and our standard return conditions will apply.

To request a preorder cancellation, contact us promptly and include your order number. Approved refunds will be returned to the original payment method wherever possible. Your bank or payment provider may require additional time to display the funds.

3. Standard Product Orders

If you need to cancel a standard order, contact us as soon as possible. We will try to assist, but cancellation is not guaranteed once an order has entered processing, packing or fulfilment.

If the order has already been dispatched, it cannot be cancelled. You may instead request a return if the item qualifies under our Refund Policy.

4. Address or Order Changes

Contact us immediately if you need to change your shipping address, product selection or order details. We cannot guarantee that changes can be made after an order has entered fulfilment.

Customers are responsible for checking that their shipping and contact information is correct before completing an order.

5. Promotions, Kits and Discounted Orders

If an approved cancellation changes an order’s eligibility for a promotion, bundle discount, free gift or free shipping offer, the value of that benefit may be deducted from the amount refunded where permitted by law.

6. Digital Products, Courses and Training

Cancellation conditions for courses, workshops, certifications and in-person training may differ from physical-product orders. Any specific cancellation, transfer or rescheduling conditions shown on the relevant course or training page will also apply.

If course access, downloadable materials or other digital benefits have already been supplied, cancellation or refund eligibility may be limited, subject to applicable consumer law.

7. Cancellations by Lash Plus

Lash Plus may cancel an order or subscription where reasonably necessary, including where:

• A product is unavailable or affected by a listing error.
• Payment cannot be authorized or verified.
• We reasonably suspect fraud, misuse or unauthorized activity.
• We cannot safely or legally deliver the product to the destination.
• The order breaches our Terms of Service or another applicable policy.

If Lash Plus cancels an order that has been paid for but not supplied, we will issue an appropriate refund unless the cancellation relates to fraud, chargeback abuse or another circumstance where payment is lawfully withheld.

8. Refund Timing

When a cancellation is approved, Lash Plus will initiate the applicable refund as soon as reasonably possible. Processing times vary between banks, card issuers and payment providers and are outside our control.

9. Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot legally be excluded under the laws applicable to your purchase.

10. Requesting a Change or Cancellation

To request assistance with an order, preorder or subscription, please contact Lash Plus Support.

Please include:

• Your full name.
• Your order or subscription number.
• The email address used for the purchase.
• The change, pause or cancellation you are requesting.
• A brief explanation of your request.

Submitting a request does not confirm a change or cancellation. Your request is complete only when it has been confirmed by Lash Plus or is shown in your subscription portal.