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Place Your Order
Enter your complete delivery address and select an available shipping service at checkout.
From Our Warehouse to Your Lash Space.
Shipping options, costs and estimated delivery times are calculated for your destination and shown before you complete checkout.
International Delivery
Available to supported destinations
Order Tracking
Sent after your parcel is dispatched
Free Shipping
Available on qualifying orders over $100
Delivery Support
Help if something does not go to plan
How Delivery Works
Order. Dispatch. Track.
The exact service and estimate available for your address will be displayed during checkout.
We Prepare Your Parcel
In-stock products are prepared after payment and order details have been confirmed.
Track Your Delivery
When your order is dispatched, tracking information is sent to the email used at checkout.
Delivery Regions
Shipping Options for Your Location
Lash Plus orders may be fulfilled from our US or Australian fulfilment network depending on your destination and available stock.
US Delivery
Available services, shipping costs and estimated arrival dates are calculated using your delivery address at checkout.
Regional Delivery
Enter your complete address at checkout to view the available delivery service and current estimate for your location.
Worldwide Destinations
International availability depends on destination, carrier services and any transport restrictions affecting the products ordered.
Delivery dates are estimates rather than guarantees. Customs processing, carrier disruptions, public holidays and remote locations can extend transit times.
Before You Order
Important Delivery Information
Check Your Address
Confirm the recipient name, street address, unit number, postcode and contact details before completing checkout.
Pre-Order Products
Products marked as pre-order will show an expected dispatch period on the product page. This is separate from carrier transit time.
Customs and Duties
International orders may attract local duties, taxes or processing fees unless checkout states that these charges are included.
Product Restrictions
Adhesives and liquids may be subject to carrier or destination restrictions. Available delivery options will appear at checkout.
Delivery Help
Common Shipping Questions
How much does shipping cost?
Shipping costs depend on your destination, parcel contents and available carrier services. Enter your address at checkout to see the current options before making payment.
When will my order be dispatched?
In-stock orders are prepared after payment and order details have been confirmed. Processing may take longer during launches, promotional periods, public holidays or unusually high order volumes.
How do I track my order?
Tracking information is sent to your checkout email after the parcel is dispatched. Please allow time for the carrier’s tracking system to register its first scan.
Can I change my delivery address?
Contact Lash Plus as soon as possible. We may be able to update the address before fulfilment begins, but changes cannot be guaranteed after an order has entered processing or been dispatched.
What happens if my order contains a pre-order item?
The expected dispatch period will be shown on the pre-order product page. If you need an in-stock item urgently, contact us before ordering to check whether separate shipment is available.
Will I have to pay customs duties or taxes?
Import requirements vary by country. Unless checkout specifically states that duties and taxes are included, the recipient may be responsible for charges applied by local customs or the carrier.
My tracking has stopped updating. What should I do?
Carrier scans can pause while a parcel moves between facilities or passes through customs. Check the carrier’s latest estimate first. If the parcel is significantly delayed, contact us with your order number and tracking number.
What if tracking says delivered but I cannot find it?
Check the delivery location, safe places, building reception, household members and nearby neighbours. Then contact the carrier directly. If the parcel still cannot be located, contact Lash Plus with your order and tracking details.
What if my parcel arrives damaged?
Photograph the external parcel, shipping label, internal packaging and affected products before discarding anything. Contact us promptly with your order number and the supporting images.
Can every product be shipped internationally?
Not always. Some adhesives and liquids may be restricted by a carrier or destination. If no shipping service appears at checkout, contact us so we can confirm whether an alternative is available.
Shipping options, costs, fulfilment locations and delivery estimates may change according to stock availability, destination, product type and carrier services. The information shown during checkout applies to the individual order.